Special Notices - COVID-19 Operation - Christmas 2020
To our valued customers,
At this unusual time, we wanted to reassure you that we are very much still open and dispatching all parcels the working day after receiving them as usual.
We are still casting as usual, so any pieces shown as currently out of stock WILL be cast, back in stock and dispatched on the date shown.
Our UK and international couriers are operating a full, uninterrupted service. Their drivers are following government guidance with regards to minimising the spread of the virus, using contact free deliveries.
For the full information, please visit the couriers’ service update pages here:
UK Deliveries: DPD Local
Overseas Deliveries: TNT/FedEx
If this should status change in any way, we will of course publish this information here as soon as we have it.
Our couriers are operating contact free deliveries. If you are self isolating and would prefer not to open the door to the courier, please mention this in the comments box when you check out and specify your preferred safe place.
For the time being we have closed our premises and showroom to visitors, and will reopen as soon as we are notified it is safe to do so.
Since Thursday 12th March we have restricted our movements to only our homes and premises. Other than this we are self-isolating entirely and avoiding proximity with co workers. Our couriers pick up the parcels without coming inside. We are following government guidelines to wash hands well and frequently and to keep hand sanitiser easily to hand. We are being particularly scrupulous about thoroughly washing our hands before we touch any sculpture or packaging that is to be dispatched.
We are open online as usual for you to shop and send gifts from the comfort of your home.
If you have any suggestions that would make your shopping experience easier, please do let us know.
As always, if you have any questions, please do get in touch.
With very best wishes,
Deborah Foster
Managing Director